Effective Date: 15 June 2025
Website: www.onestepvisa.in
Business Name: OneStep Visa (“we”, “us”, or “our”)
1. Introduction
At OneStep Visa, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our website and services.
2. Information We Collect
a. Personal Information
- Name, phone number, email address
- Nationality, visa preference
- Uploaded documents (if provided voluntarily)
b. Technical Information
- IP address
- Browser, device type, and OS
- Pages visited and time spent
c. Cookies and Analytics
We use cookies to:
- Remember user preferences
- Analyze site performance
- Improve service delivery
3. How We Use Your Information
- Respond to inquiries
- Process visa-related services
- Provide consultations
- Comply with legal requirements
- Send service updates or promotional content (only if opted in)
4. Sharing Your Information
We do not sell or rent your personal data. Information is only shared with:
- Internal team members
- Authorized service providers under strict confidentiality
- Government authorities (if legally required or for visa processing)
5. No Refund Policy
All payments made to OneStep Visa for consultation, processing, or service fees are non-refundable, under any circumstances, including but not limited to:
- Change of mind
- Application rejection by authorities
- Delays caused by external agencies
- Failure to submit required documents on time
By availing our services and submitting payment, you acknowledge and agree to this No Refund Policy.
6. Data Storage & Retention
Your data is stored securely and retained only as long as necessary to fulfill service obligations or comply with legal requirements.
7. Your Rights
You may request:
- Access or correction of your data
- Deletion of your personal data
- Restriction or objection to data processing
- Withdrawal of consent (if applicable)
Contact: contact@onestepvisa.in
8. Cookies Policy
We use cookies to enhance your experience. You may disable cookies via your browser settings, though certain features may not function properly.
9. Data Security
We use reasonable security protocols to protect your data. However, we cannot guarantee complete security over the internet.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for their content or privacy practices.
11. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from minors.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
13. Contact Us
For privacy concerns or questions, contact:
Email: contact@onestepvisa.in
Address: B block, Ranjit Avenue, Amritsar 143001